You can cancel your booking directly from the My Bookings section. For changes such as date, name, gender, or passport number updates, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com. Our team will help you as per the airline’s policy.
Refunds are processed within 7–10 business days after the airline confirms the cancellation. For wallet or card payments, timelines may vary depending on your bank. For assistance, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com
As per DGCA guidelines, passengers can cancel a domestic flight booking free of charge within 24 hours of making the reservation, if the flight’s scheduled departure is at least 7 days away at the time of booking. After 24 hours, standard airline cancellation fees apply.
No. Airline tickets are non-transferable. Any change in name or passenger details after booking is subject to airline policy and must be requested through Travelxp Support.
In such cases, the airline’s policy applies. You’ll receive notifications by email and SMS, and you can choose to either reschedule or request a refund. For assistance, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com
Only the selected passenger tickets will be cancelled. Others remain confirmed unless you explicitly request cancellation for the entire booking.
Refunds take 7–10 business days after airline approval. If it’s delayed, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com with your booking ID.
Airlines may deduct cancellation or service charges as per fare rules. You can view the breakdown in your cancellation email or contact us for clarification via TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com
Sometimes, duplicate or system-cancelled bookings are auto-refunded. Check if multiple PNRs were created. If unclear, please reach out to us on TIA – our Travelxp Intelligent Assistant or email us at customercare@travelxp.com
Bank processing times vary. After Travelxp initiates the refund, it can take 3–5 working days for it to reflect in your account. Contact your bank with the refund reference ID if delayed.
